Returns & Exchanges

At The Mattress Shop, we want you to sleep soundly knowing we offer a 100-night comfort guarantee and a straightforward return process for all our bedding products. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone within 100 days of delivery to start your return or exchange process.

• 2.
  Verification and Approval

  Provide your order number and a brief explanation of the issue; our team will review the request and provide a return authorization code.

• 3.
  Schedule a Pickup

  For large mattresses, we will coordinate a convenient time for our logistics partners to collect the item directly from your home at no extra cost.

• 4.
  Receive Your Refund

  Once the item is received and inspected at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.